London, United Kingdom, (6th December, 2011) – MeetMyAgent.co.uk, an independent estate agent review and rating website, is set to change the face of the estate agent industry and disprove the generally poor opinion of estate agents held by the public.
MeetMyAgent.co.uk helps homeowners to research and request valuations with local estate agents, who they have chosen based on reviews and recommendations from previous clients. The site allows estate agents to make a visible commitment to delivering excellent customer service and transparency, generating quality valuation leads for them, and names such as Douglas & Gordon, Benham & Reeves and Winkworth have already registered.
To ensure that reviews are genuine, every review is moderated by the MeetMyAgent team before being published, and must adhere to strict quality guidelines detailed on the website.
MeetMyAgent is aimed at homeowners and only allows reviews from sellers and landlords: the vast majority of complaints about estate agents are from disgruntled buyers or tenants, which is not an accurate reflection of the good work that estate agents do on behalf of their vendors.
As in any service industry, problems can sometimes arise and the site gives agents the right to respond publicly to comments, permitting them to demonstrate to other users that they have dealt with all feedback in a positive way.
Ivor Dickinson, Managing Director of Douglas & Gordon, says: “We have worked hard to ensure that D&G has become a name synonymous with excellent customer service and innovation, which is why we were proud to be the first major independent to join MeetMyAgent. The website stands only to benefit those agents who are doing a good job for their clients, particularly in an industry which has such a poor reputation.”
MeetMyAgent’s rating system excludes feedback older than six months. This ensures that ratings reflect current performance and rewards agents who are consistent or have made improvements to their service.
Liya Fateh, Director of MeetMyAgent.co.uk, comments: “The website is designed to amplify the effects of word of mouth recommendation to the wider public, transforming it into what we like to call ‘Word-of-Web’. In an industry perceived to be fraught with bad practice, MeetMyAgent provides agents with a platform to challenge that perception, receive honest feedback and generate quality valuation leads through recommendations.”
MeetMyAgent will be launching London-wide in January 2012, having piloted in South-West London. Customer-focused agents are invited to join on a no-obligation 3-month free trial, after which the site will cost £25+VAT per month per branch (discounts offered on 6 and 12 month subscriptions). For more information and to register your interest, please go to www.MeetMyAgent.co.uk/AgentLogin.
Tel: 020 7851 4757