Leicester, United Kingdom (4th July, 2012) – Magnetic North, leading providers of predictive dialling and call recording software in the UK, announce that Open Universities Australia (OUA), the national leader in online higher education, is one of their latest new clients.
Magnetic North has been enlisted to help boost productivity on OUA’s outbound campaigns and enhance their reporting processes. OUA have 150 agents based in a contact centre environment; 50 of which are tasked with making outbound calls for enrolment and study planning.
Magnetic North, as a universal supplier of hosted and on-site solutions for contact centres, has been chosen to implement their Maximise system’s advanced predictive and blended dialling capabilities into OUA’s current processes to increase outbound call rates four-fold, and ultimately this will enable the organisation to more efficiently manage and measure campaign success.
Andrew Jones, Magnetic North’s Sales Director, commented: “We are looking forward to delivering this service for OUA. This acquisition is testament not only to Magnetic North’s abilities as a global provider of ubiquitous, hosted contact centre solutions, but also indicative of the growing and compelling reasons for organisations such as OUA to select the best solution, service and support for the job.”
For more information on Magnetic North’s ground breaking solutions, please visit or call 0116 229 2727.
About Magnetic North:
Since 1998, Magnetic North’s innovative solutions have been helping customers including HP, Vodafone, Stream International, G4S and British Telecom to deliver the best possible service to their clients, and increase employee productivity. Magnetic North has over 135,000 users around the globe and this number is ever increasing. Their flexible service means that their solutions are the perfect solution whether you have ten agents or a thousand.
Contact:
Melanie Spencer, Marketing Manager
Solutions House, Meridian East
Meridian Business Park
Leicester, United Kingdom
Zip: LE19 1TP
Tel: 0116 229 2727
Email: melanie.spencer@magneticnorth.com
